Last updated: March 2026
These Terms & Conditions apply to your use of the DineEasy website and to any purchases made through our store.
By using this website or placing an order, you agree to these Terms & Conditions.
DineEasy is a brand of KitchenFlow Ltd.
If you have any questions, please contact us through our Contact page.
1. About us
DineEasy is an online store offering practical dining aids and everyday support products designed to support easier, safer, and more comfortable eating and drinking.
Throughout these Terms, “we”, “us”, and “our” refer to DineEasy / KitchenFlow Ltd.
“you” and “your” refer to the customer using this website or placing an order.
2. Use of this website
You agree to use this website only for lawful purposes and in a way that does not damage, disrupt, or interfere with the site or other users.
You must not misuse the website, attempt unauthorised access, introduce malicious code, or use the site for fraudulent purposes.
3. Product information
We aim to ensure all product descriptions, images, prices, and availability details are accurate and up to date.
However:
product colours may appear slightly different depending on your screen
product images are for illustration and presentation purposes
packaging may occasionally vary
minor wording or specification updates may occur without affecting the main function of the product
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
4. Product suitability
Our products are intended to support easier everyday dining and independence. They are not medical devices unless explicitly stated otherwise.
You are responsible for deciding whether a product is suitable for your own needs or for the needs of the person using it.
If a customer has complex health, swallowing, mobility, or care-related needs, professional advice should be sought where appropriate before purchase or use.
5. Orders
When you place an order, you are making an offer to buy the product(s) listed in that order.
After you place an order, you will receive an order confirmation email. This confirms that your order has been received, but does not necessarily mean it has been accepted.
We reserve the right to refuse, cancel, or limit any order, including where:
an item is unavailable
there is an error in price or product information
we suspect fraud or misuse
we are unable to fulfil the order for operational reasons
If payment has already been taken for a cancelled order, we will issue a refund.
6. Prices and payment
All prices shown on the website are in GBP (£).
Prices may change at any time, but changes will not affect orders already accepted.
Any applicable delivery charges will be shown at checkout before you complete your order.
Payments must be made using the payment methods offered on the website at the time of purchase.
We do not store your full payment card details on our website.
7. Delivery
We aim to dispatch and deliver orders within the estimated times shown on the website or at checkout, but delivery times are not guaranteed.
Delays may occasionally occur due to courier issues, weather, high demand, public holidays, or other circumstances outside our control.
It is your responsibility to ensure that delivery information is accurate and that someone can safely receive the order where needed.
Further delivery details may be provided in our Shipping Policy.
8. Returns and refunds
If you change your mind, you may have the right to return eligible items in line with UK consumer law and our Returns Policy.
Returned items should be unused, in suitable condition, and returned in accordance with the instructions provided.
We reserve the right to reduce or refuse a refund where returned goods show signs of unreasonable use, damage, missing parts, or are returned in a condition that is not resaleable, where permitted by law.
Nothing in these Terms affects your statutory rights.
Further details are set out in our Returns Policy.
9. Faulty, damaged, or incorrect items
If your order arrives faulty, damaged, or incorrect, please contact us as soon as reasonably possible after delivery.
Where appropriate, we may offer a replacement, refund, partial refund, or other suitable resolution in line with your legal rights.
We may ask for photographs or further information to help assess the issue.
10. Promotions and discount codes
From time to time, we may offer promotions, discount codes, or limited-time offers.
Unless stated otherwise:
discount codes cannot be combined
promotions are subject to availability
promotions may be withdrawn or changed at any time
discount codes cannot be applied after an order has been placed
11. Intellectual property
All content on this website, including text, branding, product descriptions, logos, images, layout, and design, is owned by us or used under appropriate rights.
You may not copy, reproduce, distribute, modify, or commercially use any part of this website without our prior written permission.
12. Limitation of liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website or from the purchase or use of our products.
Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
any matter which cannot legally be excluded under applicable law
13. Website availability
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may suspend, withdraw, update, or change the website or any part of it without notice.
14. Privacy and cookies
Your use of this website is also governed by our Privacy Policy and any applicable Cookie Policy.
15. Changes to these Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with the updated date shown at the top. By continuing to use the website after changes are posted, you accept the updated Terms.
16. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes relating to these Terms or your use of the website will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law allows otherwise.
17. Contact
If you have any questions about these Terms & Conditions, please contact us through our Contact page.