Shipping Policy

Last updated: March 2026

At DineEasy, we aim to make delivery simple, reliable, and easy to understand.
DineEasy is a brand of KitchenFlow Ltd.
If you have any questions about delivery, please contact us through our Contact page.

1. Delivery area
We currently deliver within the United Kingdom.
If we expand delivery to other regions in future, this policy will be updated accordingly.

2. Processing times

We aim to process orders within 1–2 working days of receiving them.
Orders placed on weekends or bank holidays will usually be processed on the next working day.
During busy periods, seasonal peaks, or unexpected operational delays, processing times may occasionally be longer.

3. Delivery times
Estimated delivery times will depend on the delivery service selected and your location.
As a general guide, standard UK delivery usually arrives within 2–5 working days after dispatch.
Delivery timeframes are estimates only and are not guaranteed.

4. Shipping charges
Shipping costs, if applicable, will be shown clearly at checkout before you complete your order.
Any free delivery offers or promotional shipping rates will be shown on the website where available.

5. Order confirmation and dispatch updates
After placing an order, you should receive an order confirmation email.
Once your order has been dispatched, you may also receive a dispatch or shipping update, depending on the service used.
Please make sure your email address is entered correctly at checkout so you can receive these updates.

6. Delivery delays
While we always aim to dispatch on time, delays can occasionally happen due to:
courier issues
severe weather
public holidays
peak seasonal demand
address problems
circumstances outside our control
We are not responsible for delays caused by events outside our reasonable control, but we will always aim to help where possible.
7. Incorrect delivery details
It is your responsibility to provide accurate delivery information when placing an order.
If an incorrect or incomplete address is provided, this may lead to delays, failed delivery, or additional costs.
If you notice a mistake in your delivery details, please contact us as soon as possible after placing your order.

8. Failed deliveries and returned parcels
If delivery is attempted and the parcel cannot be delivered, it may be:
re-attempted by the courier
taken to a local collection point
returned to us
If a parcel is returned to us due to incorrect address details, failed collection, or repeated unsuccessful delivery attempts, we may contact you to arrange re-delivery. Additional delivery charges may apply in some cases.

9. Damaged or missing items
If your order arrives damaged, incomplete, or does not arrive as expected, please contact us as soon as reasonably possible.
Where helpful, we may ask for:
your order number
a description of the issue
photographs of the packaging or item
We will review the issue and work to provide an appropriate resolution.

10. Contact
If you have any questions about shipping or delivery, please contact us through our Contact page.